Legal notice
BookSip — Transparency, Manufacturing & Marketing Disclosure shopbooksip.store · booksipcoaster.support@gmail.com
Why This Page Exists
We believe every customer deserves to know exactly who they are buying from, how our products are made, and how our marketing is produced. This page exists to give you that information clearly and honestly. We want the overall impression of our brand to be accurate — not just technically correct, but genuinely transparent.
Who We Are
BookSip is a small, independently operated e-commerce brand. We design and sell book-themed coasters and related products to customers through our online store at shopbooksip.store.
We are not a large manufacturer. We are not a factory. We are a small team whose work centres on product development, design, supplier management, and marketing.
How Our Products Are Developed
Every BookSip product begins with an idea from our team. Here is how that idea becomes a product in your hands.
Concept and Design — We develop our product concepts and visual designs using platforms such as Canva and artificial intelligence tools. This involves building out the look, dimensions, and identity of each product through multiple rounds of refinement. We do not move forward until we are satisfied with the result.
Supplier Communication — Once a design is ready, we enter into detailed back-and-forth communication with our manufacturing supplier. We share specifications, request samples, review results, provide feedback, and refine until the product meets the standard we have set. This process can span days to weeks depending on the complexity of the product.
Sample Testing and Approval — Before any product is listed for sale, we evaluate physical samples against our design intent. If a sample does not meet our expectations, it goes back for revision. We do not offer a product to customers until we are confident in what we are delivering.
Manufacturing — Our products are manufactured by a trusted third-party supplier. We do not personally operate a manufacturing facility. We do not produce our products by hand. The physical manufacturing is carried out entirely by our production partner.
Fulfillment and Shipping — Once an order is placed, fulfillment and shipping are handled through our supplier and fulfillment partners, who deliver directly to our customers.
BookSip's contribution to every product is the original concept, the design work, the supplier relationship, the sample review process, and the standards we hold throughout. That is our role and we stand behind it.
How Our Marketing Content Is Produced
We want to be fully transparent about how our marketing content is made so that no customer is left with a false or inaccurate impression.
What we film ourselves — Our team films content such as product showcases, lifestyle clips, and footage from everyday environments. We film the product. We do not film production processes, manufacturing facilities, woodworking, warehouse operations, or packaging lines, because we do not operate any of those things.
Third-party footage and B-roll — For visual content depicting workshops, production environments, craftsmanship, packaging, or manufacturing-style scenes, we incorporate footage sourced from third-party creators. This footage is used for creative and storytelling purposes only. The individuals shown in this footage are not BookSip employees, contractors, or suppliers. They are not involved in producing your order. This footage does not depict our manufacturing process, our facility, or our team.
AI-generated and AI-assisted content — We use artificial intelligence tools to generate or assist in the creation of visual content including images and video clips. AI-generated content does not represent our actual workspace, team, facilities, or operations. It is used for creative and illustrative purposes only.
Storytelling and emotional content — Our marketing makes use of narrative hooks, emotional framing, and creative storytelling. This is a widely used content format. Narrative framing in our videos is a creative device intended to engage viewers. It is not a literal factual statement about our exact business circumstances at the time of filming or publication.
Edited and composited content — Our content may be edited, colour graded, composited, or otherwise produced for visual and storytelling effect.
To be direct: when you watch a BookSip video and see someone in a workshop, someone packaging a product, someone working with materials, or any kind of production environment — those visuals are sourced from third-party footage or AI-generated content. They are not a recording of our facility or our process. They are used to create atmosphere, tell a story, and engage viewers.
The products we sell are real. Every customer receives exactly what they ordered.
Pricing and Product Accuracy
The prices displayed on our website are the full prices you pay, subject to applicable taxes and any shipping fees disclosed at checkout. We do not hide mandatory fees. Product images and descriptions on our website are intended to accurately represent the product you will receive. If you believe a product you received does not match its description, please contact us immediately.
Orders, Cancellations, and Refunds
Cancellations — You may request a cancellation within 48 hours of placing your order. After this window your order may have already entered production or fulfillment and may no longer be eligible for cancellation. Please contact us as soon as possible if you need to cancel.
Refunds — Approved refunds are typically processed within 5 to 10 business days. Processing times may vary depending on your financial institution or payment provider.
Order concerns — If you have any concern about a product you received, contact us at booksipcoaster.support@gmail.com and we will address it directly and honestly.
Our Commitment
We have built this page to ensure that no customer walks away from our marketing with a false or misleading impression of who we are, how our products are made, or what they are purchasing. Every claim we make is intended to be accurate. Every visual we use is disclosed for what it is. Every product we sell is genuine.
If you ever believe that something in our marketing has created a false impression, we want to hear from you. Contact us and we will respond honestly.
Contact
Email: booksipcoaster.support@gmail.com Website: shopbooksip.store
This disclosure is provided for transparency purposes only and does not constitute legal advice. BookSip operates in good faith in accordance with applicable consumer protection and advertising law